Vendor Q&A – Injector Support & Service LLC

Medical Dealer interviewed Ryan Clarke from Injector Support & Service LLC to find out more about contrast injector service.

Q: How can ISS help with contrast injector parts and PM tasks?

A: Through our no-cost technical support assistance, we provide PM and service support via telephone or email. We carry a myriad of new and used parts across all major manufacturers. Additionally, we stock select parts that the various OEMs will not sell. ISS also carries a selection of injectors and parts for many end-of-life systems. In addition to PM kits (vital tools in ensuring the injector is kept in top shape), ISS carries all the necessary tools to complete a PM.

Q: Can you tell us about your contrast injector depot services?

A: ISS offers depot repair services, depot PMs, and depot tear-down/rebuilds. Our turn-around is typically two weeks, but for those customers who can’t afford that downtime, our highly popular loaner injector systems are available for use during the duration of the repair. Our depot repair process ensures that each repair unit is thoroughly tested for the failure in question. Once the repair is complete, it’s run through our 36-hour QC check process to ensure no further issues may develop. Our depot pricing is flat rate per repair. Coupled with our loaner program, it’s cost-effective when compared to an on-site service response at hourly billing. Our more popular stock loaners ready for immediate shipment are: Stellant, Illumina, Provis, Envision, and OptiVantage.

Q: How does ISS work with customers to prevent costly downtime?

A: Our service engineers travel extensively throughout the United States. We offer on-site service response times in as little as 12-24 hours. In addition, ISS offers loaner injector systems and long-term rental systems, which offer a quick plug-n-play solution – by far the fastest and most cost-effective. Hero Parts Kits are frequently utilized in our technical troubleshooting program, providing an on-site engineer with a selection of parts/boards most likely associated with the failure. This allows us to promptly return many systems to an operational state at low customer cost.

Q: Is there anything else Medical Dealer readers should know about ISS?

A: ISS was founded in 2011 with the mission to provide expert advice and guidance in the repair and maintenance of contrast injectors. We offer parts identification and supply these parts the next day. Our principal goal is to keep labs running and limit patient interruption.

We are a family-run business, veteran owned and operated. ISS prides itself on providing professional, timely, low-cost support on contrast injectors. And we are excited to relocate to our new 10,000-square-foot facility this fall. The new facility will allow us to provide a larger inventory, hire more technicians for faster depot repair turn-around and telephone technical support, and provide a more efficient throughput of our repair services.