Corporate Profile: Ed Sloan & Associates
A popular quote says, “If you love your job, you never have to work a day in your life.” Everybody at Ed Sloan & Associates, a provider of diagnostic imaging products and services, personifies those words on a daily basis from President and Founder Ed Sloan to the most recent hire.
One recent experience Ed Sloan recounted illustrates just how much he and the rest of the expert workforce love the work they do at Ed Sloan & Associates.
“I was at the facility recently around one o’clock one morning helping unload a MRI. While I was working, Scott walked in,” Ed Sloan says. “He had been helping a local customer who was having problems getting their system up and running. A short time later, another employee came in to get a part ready to be driven to a customer via courier.”
“In total there were 7 people working in the middle of the night,” Ed Sloan continues. “I realized, again, how fortunate I am to surround myself with others who are dedicated to their work and our customers.”
As an industry veteran, Ed Sloan knows the importance of quality customer service and quality products when it comes to diagnostic imaging.
“Our strength at Ed Sloan & Associates centers around our technical expertise and personal attention to every aspect of product delivery. We take the responsibility of fulfilling the customers’ needs with the ‘One Stop Service’ approach,” Ed Sloan says.
“As you might expect, there were significant logistical challenges with the move, however, making sure that we never failed to pick up the phone when a customer called, and never compromising the quality of our product demanded everything that the Ed Sloan & Associates team had to give physically and mentally.” – Ed Sloan
Ed Sloan & Associates is his second successful entry into the diagnostic imaging market. It is a calling that came unexpectedly, but one that has been more rewarding than he could have ever imagined.
“Having a career in the medical imaging industry is not something that was planned, but I have thoroughly enjoyed every minute of it,” Ed Sloan says. “In 1986, I was buying and selling excess electronic components and equipment when I sold my first piece of medical equipment and realized there was a market for refurbished medical imaging equipment and parts. Soon after, ReMedPar was formed. The company was built on the principles of growing one customer at a time and providing legendary customer service. At the time of my retirement, in 2008, the company had grown to a $40 million business.”
Retirement came too soon for Ed Sloan. He missed helping customers and ached for an opportunity to once again deliver quality equipment and outstanding service.
“After a very short stint at retirement, I realized how much I enjoyed this industry and missed working. I missed the people and the daily activity,” he shares. “Just a few brief months after retirement, Ed Sloan & Associates was formed. It was started with myself and Kelley Nelson selling complete systems, each of us working out of our homes.”
The company grew and evolved as required by its focus on meeting customers’ needs.
“We eventually leased a warehouse, hired a few employees and spent the first couple of years selling complete systems. We had some systems that were not abundant in the used market and we started receiving calls from customers who would ask us to pull parts from systems we had in inventory,” Ed Sloan explains. “Pulling the occasional part for a customer who was in a bind and couldn’t find it anywhere else was the first step that led us back into the parts market.”
As it would turn out, the growth of the company also presented challenges and provided a homecoming of sorts for Ed Sloan.
“The biggest challenge we have faced was moving into our facility in July 2015. We were in a 48,750-square-foot building in Goodlettsville, Tennessee. Around the time we started to realize we were running out of space, the building located at 101 Old Stone Bridge, the former ReMedPar building, became available,” Ed Sloan says. “I could not pass up the opportunity to move back to the building where it all started, where my career in this industry began.”
“As you might expect, there were significant logistical challenges with the move,” he added. “However, making sure that we never failed to pick up the phone when a customer called, and never compromising the quality of our product demanded everything that the Ed Sloan & Associates team had to give physically and mentally. Long hours, dedication to the mutual success of our customers and the successful execution of the move by every member of the team has gotten us through.”
“Based on the history that I, along with quite a few Ed Sloan & Associates team members, have had at this facility, it has taken a while to feel like ‘home.’ But I feel that I can speak for all of us when I say I believe this is where we are meant to be,” Ed Sloan says.
The company’s new home includes dedicated areas for 12 CT bays, 4 MRI bays and 4 X-ray bays with room for expansion. It also has test and repair areas for mammography, portable X-ray and C-arms. The facility’s training classroom is designed for training classes that can be customized to fit each customer’s needs.
The company’s growth brought about the need for its new home and other adjustments.
“While we are currently experiencing a lot of changes and growth, I am most excited about our expanded parts offerings. Ed Sloan & Associates entered the parts market specializing in GE CT and GE MRI and we are transforming into a complete Tier 1 parts and support facility supporting Siemens, GE, Philips and Toshiba,” Ed Sloan explains.
“We will continue, over the next few years, to expand our parts and equipment offerings,” he adds. “This includes a tube repair facility in Northern California. I also see Ed Sloan & Associates becoming more involved in the international market.”
Some of the company’s growth includes areas that might not be noticed by the casual observer.
“This past year has been an exciting time for Ed Sloan & Associates as we have been presented with many opportunities and changes. While the move into the new facility and expanded product offerings have been the most visible changes, we have also experienced a lot of internal changes,” Ed Sloan explains. “Our expansion into the product lines of the other major OEMs has contributed to an increase in our staff by over 85 percent. An influx of the best and the brightest the industry has to offer who are totally committed to delivering the Ed Sloan standard of quality.”
“We are also in the process of integrating a new, custom inventory and sales software package which will allow us to better serve our customers,” he adds.
Ed Sloan & Associates’ mission continues to focus on delivering for its customers and is even more important as the company continues to grow.
“We focus on the Reliability of the products we provide, the Availability of our services and the Capability of our team to support our customers. Our goal is to provide this while meeting the Affordability demands of the Healthcare Market today,” Ed Sloan says when asked about his company’s mission statement.
“Our team of employees, and the unique skill sets and backgrounds brought by each, definitely provides us an advantage in this market. By far the most important advantage is having employees who enjoy their work.” – Ed Sloan
“We are proud of our history, proud of our product, and proud of the relationships we have developed over the years,” he adds. “We look forward to continuing to build on those relationships while forging new ones as we build the company to meet our customers’ needs.”
In the end, it all goes back to a love for the work and a desire to provide excellent customer service along with quality parts.
“Our team of employees, and the unique skill sets and backgrounds brought by each, definitely provides us an advantage in this market. By far the most important advantage is having employees who enjoy their work,” Ed Sloan says. “I have been fortunate to surround myself with people who, like me, enjoy what they do.”
Find additional information about Ed Sloan & Associates online at www.edsloanassociates.com.