Integrity Biomedical Services started just six years ago and continues to grow thanks to top-quality work and excellent customer service. Owner/President Michele Shahbandeh was recently joined by community leaders for a ribbon-cutting ceremony marking a move into a new facility to accommodate the growing enterprise.
In an interview about the company, Shahbandeh shared her secret to success and more about Integrity Biomedical Services.
Q: Can you tell us a little bit about your company and its success?
Shahbandeh: The start of Integrity Biomedical was all about timing. I always had a dream and a vision of owning my own company. I was given the opportunity in 2010, which was extremely welcoming. The unknown of starting a business required a leap of faith, but with 60 years of combined expertise and knowledge between myself, Brad Sailsbury and Matt Carney, we felt we were more than capable of such a monumental task. Along with the support and guidance from my husband, Norik, the four of us began our journey with Integrity Biomedical.
Q: What are some advantages that your company has over the competition?
Shahbandeh: We are ISO certified. We have years of expertise and knowledge. We have a large inventory. We have qualified and certified technicians and cross-trained employees to go along with our excellent customer service.
Q: What are some challenges that your company faced last year? How were you able to overcome them?
Shahbandeh: We outgrew our facility and that prompted us to begin looking for a new building for Integrity Biomedical. We found it and held a ribbon-cutting ceremony in April 2016 to celebrate the move.
Q: Can you explain your company’s core competencies and unique selling points?
Shahbandeh: Our core competencies and unique selling points include: highly trained and qualified personnel and technicians; a large amount of older equipment along with the latest new products in our inventory; being a customer-driven business; and a five-business day turn around on repairs.
Q: What product or service that your company offers are you most excited about right now?
Shahbandeh: The newest portable monitor offered by the OEM. The Spacelabs Qube and Aria Telemetry along with the Xprezzon monitoring system.
Q: What is on the horizon for your company? How will it evolve in the coming years?
Shahbandeh: Continued growth in the international market is on the horizon for Integrity Biomedical. Also, we want to service the different Indian tribe hospitals and facilities in Oklahoma and to grow our product line with ELO Touch Systems
Q: Can you tell us about the company’s facility?
Shahbandeh: Integrity Biomedical’s home is 8,000-square-feet with a reception area, conference room, six offices, a kitchen, a huge warehouse, three bathrooms, a shop area and a shipping/receiving area.
Q: Can you give us an update on the company?
Shahbandeh: We purchased a new building and moved into it in January of this year (2016). Also, we have partnered with a company in acquiring a huge inventory of the latest Spacelabs equipment available to continue our mission to stay up to date on the latest technology. It is just one way that we are able to make sure we provide the outstanding quality and customer service our customers have come to expect based on our previous work and our reputation.
Q: Can you tell me about your staff?
Shahbandeh: We are a team made up of 12 employees. Each and every one is inspired and motivated by a desire to create satisfied customers. We are customer driven, technically qualified, highly trained, knowledgeable, cross-trained and fun! We are like “one big happy family.” We enjoy working together and we also have group outings where we spend time with each other outside of work for team building. One such outing was to Pinot’s Palette where we created paintings with an instructor showing us the way. It was great fun for everyone!
Q: What is your company’s mission statement, or if you don’t have a specific one, what is most important to you about the way you do business?
Shahbandeh: Integrity Biomedical will provide the highest quality products and service that meets or exceeds our customers’ expectations. We will achieve this goal by continually improving everything we do.
Q: Is there anything else you want readers to know about your company?
Shahbandeh: We ALL are Integrity Biomedical. There is not one single person more valuable or important than another at Integrity. As leaders of Integrity that is all we do – lead. We invest back into our company and employees.
I thank God each day that we have been given the opportunity to achieve this dream and success.
For more information about Integrity Biomedical Services please visit www.integritybiomed.com or call 877-789-9903.