Corporate Profile: USOC Bio-Medical Services

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USOC Medical is a leader in the third-party repair industry whose main focus is quality and patient safety. The company’s core values are quality, integrity, and innovation.

USOC Medical’s core values were established in the company’s humble start.

USOC Medical was founded in 2009 to offer “simple solutions for complex devices.” This meant finding more cost-effective ways to maintain patient monitoring equipment. The company’s main concentrations are patient physiological monitoring, infusion pumps, endoscopy, and oxygen blenders. The goal of creating an efficient and reliable repair company is what continues to motivate the entire USOC Medical team.

Today, USOC employs more than 95 people who provide biomedical equipment repair solutions to health care facilities, clinics and medical companies of all types and sizes. The company’s commitment to providing high-quality, cost-effective equipment and services is reflected in its ISO 9001:2008 certification. 

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USOC, located in Irvine, California, has a proven approach designed to keep medical equipment running in peak condition at a cost savings. USOC Medical sets the bar high for other repair and sales companies in the patient monitoring market. Additionally, the USOC team strives to help biomeds who may not specialize in patient monitoring, infusion pump, oxygen blender, or endoscopy devices. Biomeds have their hands full when faced with the daunting task of maintaining every type of medical device. The company partners with the HTM community and is present at biomed tradeshows and educational gatherings throughout the world, including the upcoming MD Expo in Irvine, California this April 9-11.

We interviewed USOC personnel to find out more about the company’s services, goals, customer service and plans for the future.

Q: Please share a little about your company’s history and how you achieve success.

USOC: One of our keys to success lies in our commitment to understanding not just the equipment, but each customer’s unique situation, level of expertise and needs. We have achieved success by understanding the pressures today’s health care professionals face. Our innovative practices and expert engineers have allowed us to reduce the price of patient monitoring service without sacrificing quality. It often seems like a race to the bottom for biomedical engineers, on the first day of the job they are told to keep equipment safe/maintained and to cut costs, in that order. It’s not always so easy to cut the costs while keeping quality high. These two goals oftentimes don’t go hand in hand  and it’s the obligation of companies like ours to come up with creative solutions. We do the things that hospital biomeds typically can’t – like sourcing quality parts for repairs from original equipment manufacturers as well as reputable aftermarket manufacturers.

Q: What are some advantages your company has over the competition?

USOC: We are more than just a repair facility for our customers, we act as a partner to help facilitate the repair process. We build a partnership with biomeds and do whatever it may take to support them. We are an extension of the in hospital biomed shop, we are your partners down the street. Here 24 hours a day, seven days a week to provide technical support and help. We understand more than anyone else the biomed’s needs as our company owner is a biomed and electrical engineer who serves as our  head engineer. We have leveraged our experience to create a unique repair facility that meets the quality standards and turn times of each valued customer. Our quality is the reason we have the confidence to offer such extensive warranties for each repair. We help facilitate biomeds’ daily tasks with innovative tools like our customer portal  that is used to create RGA’s and shipping labels as well as to track an order’s progress from start to finish. Our online portal also acts as a technical support tool with many OEM manuals right at your fingertips as well hints and tricks for software and hardware issues. We also offer “crash kits” for our customer’s where the most common items that go down in the hospital can actually be stored at their facility using a kit that can be drawn from when the need arises. It’s like having a loaner waiting to go into use and offers a zero down time solution when sending out devices for repair. 

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Q: Please explain your company’s core competencies and unique selling points.

USOC: We provide biomedical equipment repair solutions to hospitals, health care facilities, clinics and medical companies throughout the world.

Here’s how it works: The clinical engineer calls for troubleshooting and, if necessary, sends equipment  to us for depot repair. We test, diagnose and repair it at our facility and then send it back to them. We offer a warranty that allows the biomed shop to send the equipment back free of charge if there is ever a problem. We also offer continuing troubleshooting over the phone. If the equipment needs to be sent in for repair, we will send a loaner set up for the hospital’s needs  and expedite shipping to the facility.

Q: What is USOC Medical most excited about right now?

USOC: We are excited about the opening of our new facility in Irvine, California which more than quadruples our physical size and allows us much more opportunity for growth. We also have our sights set on furthering our physical footprint and expansion into new locations worldwide. We continue to be enthusiastic about building our partnerships on the customer side as well as on the strategic sourcing and business partnership side. 

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Q: What is on the horizon for your company? How will it evolve in the coming years?

USOC: Hopefully, continued growth as well as the addition of new product lines and services are on the horizon. We are also spearheading new ways of doing things and performing repairs while developing relationships and partnering with market-leading companies to advance our services and offerings.

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Q: What is most important to you about the way you do business?

USOC: Our vision is empowering better patient care with technical insights. Our goals are to promote a healthier world, build value and create an inspiring workplace. Our five-point strategy to achieve our goals are innovative growth, drive operational excellence, simplify the organization, focus on technical information services and deliver great products and services. An important part of the USOC environment is our behaviors, which are customer focused, performance oriented, united as one team, transparent and agile. The core values here at USOC are quality, integrity, innovation, accountability, collaboration and leadership.

Q: USOC has always been active in the HTM community. Can you tell us about the ways you give back?

USOC: Our staff members are all very involved in the HTM community. Much of our workforce has served the biomed societies and have carried roles from president of a chapter to treasurer. We do whatever we can to further the education and understanding of the HTM professional as well as the up and coming student population.

For more about USOC Bio-Medical Services, visit them online at www.usocmedical.com.