USOC Bio-Medical Services

Phone: 949-243-9109

14 Hughes Street, Suite,
Irvine, CA 92618
United States

www.usocmedical.com

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    USOC Medical provides worldwide biomedical equipment repair/sales solutions to health care facilities, clinics and medical companies of all types and sizes.

  • customerservice@usocmedical.com
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    USOC Bio-Medical Services is a leader in the medical device industry determined to know its customers, provide high-quality services, build solid customer relationships and maintain vendor neutrality. The company’s core values, as stated in its mission statement, are quality, integrity, innovation, accountability, collaboration and leadership.

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    Ali Youssef founded USOC Bio-Medical Services in 2009 to offer “simple solutions for complex devices” – namely, biomedical, respiratory, and durable medical equipment. His goal to create an efficient and reliable repair company that focused on biomeds continues to motivate the entire team at USOC Bio-Medical Services.

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    Today, USOC employs 75 people who provide biomedical equipment repair solutions to health care facilities, clinics and medical companies of all types and sizes. The company’s commitment to providing high-quality, cost-effective equipment and services is reflected in its ISO 9001:2008 certification. The company is currently working toward ISO 13485 certification.

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    USOC, located in Irvine, California, has a proven approach designed to keep medical equipment running in peak condition at a guaranteed cost savings. The company is used as a reference by the market for patient monitoring equipment repair and for refurbished devices. Additionally, the USOC team strives to help biomeds who may not specialize in specific types of equipment when faced with the daunting task of maintaining patient monitoring devices and every type of hospital equipment. The company partners with the BMET community and is present at biomed tradeshows throughout the United States.

    For more about USOC, we asked them to share their insider knowledge about the company’s services, goals and customer service.

    Q:Please share a little bit about your company’s history and how you achieved success.

    USOC: One of the keys to USOC’s success lies in our commitment to understanding not just the equipment, but each customer’s unique situation, level of expertise and needs. The company has achieved success by understanding the pressures today’s health care professionals face. Its innovative practices and expert engineers have allowed USOC to reduce the price of patient monitoring service without sacrificing quality.

    Q: What are some advantages that your company has over the competition?

    USOC: Our added value is our value proposition, especially compared to the competition. We are more than a repair facility for our biomeds, we act as a partner to help facilitate the repair process. We create a partnership with biomeds and support them. We are the biomed shop for our biomeds and provide technical support 24 hours a day, seven days a week. We understand more than anyone else the biomed’s needs as our CEO is a biomed and serves as our lead technician and head engineer. We have leveraged our experience to create a unique repair facility that meets the quality standards and turn times of each valued customers. Our quality is the reason we have the confidence to offer a 12-month warranty for each repair. We facilitate our biomeds’ daily tasks through a customer portal (USOC e-link) that is used not only for repairs but support and guidance. We also have an emergency kit for our biomeds. The emergency kit consists of the most popular items that break down and can be used as an exchange program when devices break down.

    Q: Please explain your company’s core competencies and unique selling points.

    USOC: USOC provides biomedical equipment repair solutions to health care facilities, clinics and medical companies in the USA and Canada.

    Here’s how it works: The hospital calls for troubleshooting and, if necessary, sends equipment in to us. We test, diagnose and repair it at our facility and then send it back to them. We offer a warranty that allows the biomed shop to send the equipment back free of charge if there is ever a problem. We also offer continuing troubleshooting over the phone. If the equipment needs to be sent in for repair, USOC Bio-Medical Services will program a loaner based on the hospital’s data and expedite shipping to the facility.

    Q: What product or service that your company offers are you most excited about right now?

    USOC: We are excited about patient monitoring and development of cost-effective ways to perform repairs on products. We are also excited about the implementation of software that enriches and eases the customer experience.

    Q: What is on the horizon for your company? How will it evolve in the coming years?

    USOC: Hopefully, continued growth as well as the addition of new product lines and services are on the horizon. We are also spearheading new ways of doing things and performing repairs while developing relationships and partnering with market-leading companies to advance our services and offerings.

    Q: What is your company’s mission statement, or if you don’t have a specific one, what is most important to you about the way you do business?

    USOC: Our vision is empowering better patient health with technical insights. Our three goals are to promote a healthier world, build value and create an inspiring workplace. Our five-point strategy to achieve our goals are innovative growth, drive operational excellence, simplify the organization, focus on technical information services and deliver great products and services. An important part of the USOC Bio-Medical Services environment are our behaviors, which are customer focused, performance oriented, united as one team, transparent and agile. The core values at USOC Bio-Medical Services are quality, integrity, innovation, accountability, collaboration and leadership.

    For More about USOC Bio-Medical Services, visit them online at www.usocmedical.com.

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