Company Showcase: Kent Elastomer

Company Showcase: Kent Elastomer

Medical Dealer | Company Showcase | Kent ElastomerWhen Kent Elastomer Products Inc. was founded in 1960, Dwight Eisenhower was still the president. In many ways, the spirit of those simpler times lives on in the company’s personal approach to business.

Medical Dealer magazine interviewed Cindy Harry, Executive Director, Sales and Marketing, Kent Elastomer Products Inc. about the company’s origins, its business strategy and what customers can expect in the future.

Q: Please share a little bit about your company’s history and how you achieved success.

A: In our 55-year history, we have evolved from a latex tubing manufacturer into a diversified supplier of thermoplastic elastomer tubing, PVC tubing, non-latex Free-Band® Tourniquets and more – all USA-made. Customers can always depend on our reliable service and timely deliveries.

Q: What industries do you serve?

Medical Dealer | Company Showcase | Kent ElastomerA: Kent Elastomer Products Inc. offers solutions for the global medical market, as well as laboratory, dental, food and beverage, sports/recreation and industrial markets worldwide. We supply products directly to OEMs and through distribution.

Q: What are some advantages that your company has over the competition?

A: Stock items are able to ship the same day they are ordered. We offer excellent service, consistent quality, technical services, custom packaging, assembly, color matching, and inventory management/Kanbans for just-in-time deliveries.

Q: What are some challenges that your company faced last year? How were you able to overcome them?

A: Offshore competitors offer low prices associated with long lead times and inconsistent quality. Tempted by low pricing, we’ve had customers “test the waters” only to have them return realizing the additional costs associated with poor quality and lengthy lead times. They appreciate the value associated with our service and quality products delivered on time – every time.

Q: Please explain your company’s core competencies and unique selling points.

A: We are the last manufacturer producing natural rubber latex tubing in the USA. We also manufacture non-latex tourniquets in a variety of colors and packaging options, low durometer TPE and PVC tubing and dip-molded products in natural latex, synthetic Polyisoprene, and PolyChloroprene. We build our business on people – our employees, our customers, and the patients who rely on quality products.

Q: What product or service that your company offers are you most excited about right now?

A: Our Free-Band® non-latex tourniquets provide latex strength minus the sensitivity concerns. We stock in numerous packaging options (25-piece and 50-piece reels, flat in 100-piece boxes or folded and banded in 250-piece packs) in both blue and orange and available to ship within 24-hours. Custom colors and private labeling is also available.

Q: Please share some company success stories with our readers — one time that you “saved the day” for a customer.

A: A longstanding OEM medical customer left to purchase tourniquets from a low-cost offshore supplier. Their supplier unexpectedly closed their doors making it impossible to bring inventoried product over the border due to the lack of paperwork needed for customs. We were able to respond quickly by expediting product to their manufacturing plant. They were able to fulfill orders and meet their customers’ delivery dates without missing a beat.

Q: Please describe your company’s facility.

A: We have three facilities:

• Kent, Ohio – Our corporate headquarters and the only manufacturing site of dipped natural rubber latex tubing in the USA. Our dip-molding operation is also at this location.

• Mogadore, Ohio – Manufacturing of extruded tubing, tourniquets and assembly operations.

• Winesburg, Ohio facility – Processing and assembly operations.

Q: Please highlight any recent changes to your company.

Medical Dealer | Company Showcase | Kent ElastomerA: The Ohio EPA recently recognized us for reaching the highest standard of environmental stewardship with the gold-level award in its Encouraging Environmental Excellence program. This followed the 2014 Encouraging Environmental Excellence Silver Awards from the Ohio EPA. In 2013, our Mogadore facility was honored as a Summit of Sustainability award winner, given in conjunction with the city of Akron, Summit County.

Q: What is your company’s mission statement?

A: Our mission is to identify and serve the expectations of our customers through the highest level of integrity in people, product and service. We seek continuous improvement in everything we do. We provide a safe, responsible workplace and an environment of open communication and teamwork. Customers, suppliers, and employees are treated with honesty and respect. Our success is measured by our positive contributions to our customers, employees, shareholders, communities, and by our recognition as a leading supplier of elastomer products.

For more information, about Kent Elastomer, visit www.kentelastomer.com.