Company Showcase: Bayer Multi Vendor Service

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The Multi Vendor Service division was officially established in 1996 and opened a European office in 2007. It expanded its multi vendor capabilities into ultrasound transducer repair in 2001 and CR system and dry film printer service in 2007. Recently, MVS has begun to add radiology products to its portfolio. The Bayer MVS digital radiography upgrade solution was added in 2014, and in 2015 the MVS group took over the management of the Medrad eCoil product line. We also built and maintain a strong strategic alliance with Wetsco Inc., who has managed repairs for standard and 3D/4D transducers, for more than eight years.

Bill Kollitz Bayer

“Our success is attributed to living our brand promise: delivering exceptional value through our capabilities, quality and customer care,” Bayer Multi Vendor Service General Manager Bill Kollitz explains.

Medical Dealer spent some time finding out more about Bayer MVS.

Q: What are some advantages that your company has over the competition?

Kollitz: Our primary goal as an organization is to provide value for our customers by helping them repair more and replace less. Leveraging our experience as a coil manufacturer, we have an understanding of the science behind the products we work on. Our engineers are able to apply their knowledge, skills and talents to continuously develop new repair procedures for other OEM imaging products. Today, MVS has established repair procedures for over 600 different MRI coil makes, models, configurations and field strengths. We also have repair or replacement solutions for over 1,100 different ultrasound transducers and 50 CR systems/film printers. Our extensive repair capabilities and loaner offerings allow us to help our customers maximize uptime, at an affordable cost. 

MVS is proud to be among the few third-party service organizations voluntarily subscribing to the ISO 13485:2003 quality standards, which are mandatory for medical device manufacturers but optional for service providers. This means our customers are receiving repaired products that follow the same quality standards as the original manufacturer.

The people who make up the MVS team are a key part of our success. If I could use one word to describe the nearly 200 people supporting our business, I would use passionate. With an average tenure of over 10 years, our team does everything they can to meet our customer’s needs. The passion behind our work helps our customers bring high-quality repairs back to their sites.

Q: Can you share some of the unique ways your company creates value for customers?

Kollitz: Minimizing downtime is one of the key ways that we provide value to our customers. Our field service engineers (FSE) will contact customers within 30 minutes of placing a service call on a CR system or film printers. In a situation where they are not able to troubleshoot over the phone, an FSE can be on-site within eight business hours to address the issue in person. For our transducer and coil customers, we can keep them up and running by providing a loaner to their site next day. In many cases, we are able to offer expedited repair when a loaner is not available. MVS also offers educational sessions that instruct customers how to identify common failure points and the dos and don’ts of recommended use, storage, transport and sanitation of these frequently used devices. Attendees will learn a number of different ways they can extend the time between repairs which may reduce overall repair costs and maximize equipment uptime.

Q: What are you most excited about right now?

Kollitz: We are excited about the addition of 10 transducer models to our TotalREPAIR guaranteed repair solution list, including 6T/6Tc family of transducers. Our TotalREPAIR guaranteed repair solution is now available on 140 different probe models! 

Q: What is on the horizon for your company?

Kollitz: Our research and development teams are working hard to continue expanding our capabilities. Last year, we developed repair procedures for 38 new MRI coils. We are off to a great start this year and are on track to develop more new repair capabilities than we did last year. In the ultrasound category, special emphasis has been placed on Sonosite, GE Voluson E9, Philips X series and Samsung transducer models. Building off of the success we’ve had with the Philips X7-2t, we have been able to jump start the development of advanced capabilities for other 3D/4D TEE transducers, specifically the GE 6VT-D!

Q: What is most important to you about the way you do business?

Kollitz: We stand behind our brand promise to deliver exceptional value through our capabilities, quality and customer care. Capabilities are the lifeblood of this business and drive value by allowing customers to repair more and replace less. Voluntarily subscribing to the ISO 13485 standards demonstrates our commitment to providing quality repairs for our customers. Top-notch customer care is an MVS hallmark; our team has the loaners you need and pays attention to the little things we can do to get our customers back up and running quickly and easily. 

We understand the complexities of the products we work on, down to each individual component that makes them up. Throughout our history, we have successfully leveraged this skillset to expand into multi vendor repairs in other modalities. Our business is nimble and our employees have passion for serving our customers.

For more information about Bayer Multi Vendor Service, visit www.mvs.bayer.com or call us at 1-844-MVS-5100.

Bayer, the Bayer Cross, and Medrad® are trademarks of the Bayer group of companies. All other trademarks are properties of their respective owners and are used herein solely to inform as to the scope of services offered by Bayer.